Night owl 4k resolution11/3/2023 Ensure the HDMI cable is connected from the recorder to your TV/Monitor.If not, please connect the recorder to a TV/Monitor that is. Ensure your TV/Monitor is a minimum of 1080p resolution.If you cannot see any cameras or the recorder menu on your TV/monitor, please: If your recorder is powered on, but you cannot see one or more connected cameras on your TV/Monitor or Smart Device, try the steps below.Ĭannot See the Recorder on Your TV/Monitor If you are still under warranty, please contact us to open a warranty claim and receive a new power supply. If the recorder powers on, then you may have a faulty recorder power adapter. Disconnect the recorder power adapter and replace it with a power adapter of the same amperage.Look for signs of melting and/or a burning smell. Check for any physical damage to the power adapter.Ensure you are using the power adapter that came with the recorder.Check to see if the recorder’s power adapter has gone bad.NOTE: Not all recorders have a power switch. Ensure the recorder’s power switch is turned to ON.This will help us identify if the issue is with the surge protector/power strip or the battery backup. If the power adapter is connected to a surge protector/power strip or battery backup, then unplug it and connect the recorder directly to the wall outlet.Plug another device into the outlet, such as a lamp, to see if it works. Check to ensure the outlet you have the recorder connected to is receiving power.If the LED on the recorder is turned ON but you cannot see an image on your monitor, please refer to the Video Loss section of this article.Some devices feature an internal fan, so if you can hear the recorder’s fan, it is receiving power.If the LAN port light is flashing green, the recorder is receiving power. If your recorder does not have an LED, check the Network port on the rear of the recorder.Verify the LED is on if your recorder has one.
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |